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How We Handle the Legal Side of Your Account

This page sets out the rules that apply when you access ggt108 — covering your account, how we process payments via DANA, OVO, and GoPay, what data we hold, and how to reach us if something needs to change.

Jurisdiction-aware accessDANA, OVO, GoPay coveredAccount data rightsClear contact pathsRegion-dependent eligibility
ggt108 How We Handle the Legal Side of Your Account
DATA AND SECURITY

What We Do With Your Data and How We Protect It

Data We Hold

We store your account registration details, wallet identifiers for DANA, OVO, and GoPay, and transaction history. We do not sell or share this with third parties outside what your e-wallet provider requires to process a payment.

Cookies and Session Tracking

We use session cookies to keep you logged in across mobile and browser. Analytics cookies help us understand which parts of the lobby you reach first. You can manage cookie preferences in your account settings.

Account Security Steps

Every login triggers an OTP to your registered number. If you log in from a new device, a second verification step applies. Your wallet link to DANA, OVO, or GoPay is re-confirmed each time a new withdrawal method is added.

How to Request Changes

To update your data, remove a payment method, or ask what records we hold, open a ticket via live chat or the account help email. We aim to respond within one business day for all data-related requests.

CONTACT YOUR WAY

How to Reach Us on Legal and Account Questions

Live Chat Open live chat directly from your account dashboard. Our team handles legal queries, account flags, and payment disputes. Available around the clock for supported Indonesia regions.
Account Help Email For written records on data requests, policy clarifications, or wallet verification issues involving DANA, OVO, or GoPay, contact us via our account help email listed in your profile settings.
In-App Support Form Submit a support ticket from inside your account. Attach screenshots if a transaction or access issue needs our legal or compliance team to review it directly.

Answers to Common Legal and Account Policy Questions

These are the questions we hear most often about how our legal framework affects your account and your rights as someone using ggt108 in Indonesia.

Yes. When you create an account and confirm your wallet — DANA, OVO, or GoPay — you accept our current terms. We recommend reading them before your first deposit so there are no surprises.

Access depends on local law and whether your area falls within our supported footprint. We check this at account registration and will inform you if access is restricted in your location.

You can request a summary of the data we hold, ask for corrections, or request deletion of inactive account data. Raise this through live chat or the account help email in your profile.

When you close your account, we remove your linked wallet identifiers from our active systems. Some transaction records may be retained for the minimum period required under applicable financial regulations.

Submit a formal dispute via our in-app support form or account help email. Our team will review the decision and respond with a written explanation, usually within two business days.

Yes. We notify you via your registered account before any material change to our terms takes effect, giving you time to review before the new policy applies to your account activity.